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Some of the world's most famous hotels, increasingly
dependent on corporate travelers, are trying to stay ahead of the curve. The
Dorchester Hotel in London, which opened in the 1930's as a swanky, hip alternative
to the fusty grand hotels of the 19th century, is equipping rooms with what
hotel officials say is the most advanced interactive data and entertainment
system available anywhere.
The system, which will be in place at the end of April
in 90 of the hotel's 250 rooms, has 42-inch plasma video screens and Bose
audio systems, with broadband Internet service and a digital library of on-demand
movies, TV shows and recordings. The system, including a wireless keyboard,
is designed to be easy to use, said David Wilkinson, the hotel's general manager.
But technical support is just down the hall. "We have a chap whom we call
an e-butler, on call all the time," he said.
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